Frequently Asked Questions (FAQ)
Most of your questions should be answered on this page. If not, then please use our contact number or email and get in touch. We welcome your questions and will always do our best to answer honestly and completely.

Payment Processing

The UK Gift Specialist uses Sage Pay to handle online payments. This means that The UK Gift Specialist does not hold the credit card details of customers. These details are processed and stored only by the SagePay system.

Sage Pay (previously Protx) uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, which ensures that no third parties can impersonate Sage Pay to obtain secure information.

Transaction Security

The transfer of less sensitive transaction details from the retailer’s site to Sage Pay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the customer and Sage Pay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card, in a "card not present" environment, by their card issuer.

Data Storage

All data stored on Sage Pay systems is held on encrypted and highly secured databases. Sage Pay is regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

3D Secure - Verified by Visa / MasterCard SecureCode

All transactions for 3D Secure cards have additional security. If 3D Secure applies to your card, you may be prompted for your password or, if you have not yet enrolled, you may be prompted to do so before you can complete the transaction.

Purchase Receipt

Following processing of your order, an email will be sent to the email address which you entered at checkout. This email contains details of the items purchased and the price paid and is your transaction receipt.

Delivery

We take care in packing your order. Orders are dispatched using our chosen delivery company - currently Royal Mail - and should arrive within 3 days of the dispatch date. In many cases, items will arrive sooner.

Delivery to addresses on the UK Mainland, for orders greater than £25 in value, is Free of Charge.

Your package label is also a delivery note which shows details of the items purchased.

Returns

If you are not fully satisfied with your goods, then you must advise us within 7 days of receipt of your purchase. The goods must then be received by us within 7 days of us issuing you with a Return Authorisation Number. You will be refunded the value of goods ordered. Any delivery charge is NOT refundable.

Damaged Goods

Goods are checked carefully prior to dispatch and packed appropriately. They should arrive in good condition. If any item arrives in a damaged condition, please contact us immediately on 01698 711000. We shall discuss the matter with you and agree a course of action. Goods damaged in transit will be replaced without charge or a refund given on the return of the item(s).

Special Offers

Any special offers are at the discretion of The UK Gift Specialist and are subject to availability.

Any discount will be applied at checkout.

Stock Availability

Products shown as "In Stock" are either in our warehouse or one of our retail shops.

Product show as "Awaiting Delivery" are items which we normally carry in stock but which have sold out. They may already be on order from our suppliers or will be on order soon.

Products shown as "Available To Order" are available from our suppliers but are not currently held in stock by us. As soon as you place an order for such an item, we shall order from the relevant supplier.

Privacy

The UK Gift Specialist takes your privacy seriously. We do not share any information with third parties. To read our full Privacy Policy, click here.

Terms and Conditions

It is our aim to provide excellence in products and services. We constantly monitor our business to ensure that we do the best that we can for our customers.

To view our full Terms and conditions, click here.